JOB DESCRIPTION

Reference: ES-PR-070107-APP-1LS

Job title: Application Engineer – 1^st Line Support

Job type: Permanent (Initial 6 month contract)

Location: Sophia-Antipolis, 06, France

Starting Date: ASAP

Introduction:

Reporting to the Head of Application Engineering, you will be responsible for managing all aspects of applications support to designated customers. This will involve supporting customers with their system designs; providing system integration, testing and analysis of problems and responding to all technical inquiries in a professional and competent manner. This work will require hands-on design verification and testing to confirm design performance and will involve travel to customer sites to facilitate this process. These pivotal roles will interface with marketing, R&D and customers.

Description:

· To feedback issues and work closely with core engineering teams to solve customer system issues

· To provide the technical content for RFI/RFQs

· To develop compliance statements against industrial standards e.g. operator specifications, 3GPP

· Development and provision of technical training

· Development of technical support materials including customer specific documentation

· To diagnose problems with customer’s designs and troubleshoot customer issues

· To provide high quality technical support to strategically important customers

· To liaise with the customer through email, conference calls and visits

· To manage and control projects with Icera customers

· Taking an active role in assessing the technical details of new customer projects

· Developing direct customer relationships to provide recommendations and feedback on new features and requirements

· Recognizing new business opportunities and building on established relationships with customers

· To represent the customer from a technical viewpoint facing internal development teams

· Percentage of travel: 20/25%

Skills:

• Direct experience in mobile communications air interfaces
• Experience in an applications, design consulting or technical customer support role
• An experienced customer support or applications engineer or a dynamic development engineer who would like to move to a customer facing role.
• The ability to understand customer business and technical needs and to translate these into a solution description/spec for client core engineering teams.
• Highly proactive, professional communicator.
• Excellent diagnostic and analytical skills.
• Good documentation skills.
• Willing to travel

Degree: Microelectronics / Software degree or equivalent

Experience: Minimum 3 years

Languages: English mandatory, French is a plus

For further information or to send in your CV please email: recrute@emblemsoft.com