JOB DESCRIPTION

JOB DESCRIPTION

Reference: ES-PR-070105-APP-INT

Job title: Application Engineer – Integration

Job type: Permanent (Initial 6 month contract)

Location: Sophia-Antipolis, 06, France

Starting Date: ASAP

Introduction:

Reporting to the Head of Application Engineering, you will be responsible for managing all aspects of applications support to designated customers. This will involve supporting customers with their system designs; providing system integration, testing and analysis of problems and responding to all technical inquiries in a professional and competent manner. This work will require hands-on design verification and testing to confirm design performance and will involve travel to customer sites to facilitate this process. These pivotal roles will interface with marketing, R&D and customers.

Description:

To feedback issues and work closely with core engineering teams to solve customer system issues
To provide the technical content for RFI/RFQs
To develop compliance statements against industrial standards e.g. operator specifications, 3GPP
Development and provision of technical training
Development of technical support materials including customer specific documentation
To diagnose problems with customer’s designs and troubleshoot customer issues
To provide high quality technical support to strategically important customers
To liaise with the customer through email, conference calls and visits
To manage and control projects with client customers
Taking an active role in assessing the technical details of new customer projects
Developing direct customer relationships to provide recommendations and feedback on new features and requirements
Recognizing new business opportunities and building on established relationships with customers
To represent the customer from a technical viewpoint facing internal development teams
Percentage of travel: 20/25%

Skills:

Direct experience in mobile communications air interfaces
Experience in an applications, design consulting or technical customer support role
An experienced customer support or applications engineer or a dynamic development engineer who would like to move to a customer facing role.
The ability to understand customer business and technical needs and to translate these into a solution description/spec for Client core engineering teams.

Highly proactive, professional communicator.
Excellent diagnostic and analytical skills.
Good documentation skills.
Willing to travel

Degree: Microelectronics / Software degree or equivalent

Experience: Minimum 3 years

Languages: English mandatory, French is a plus

For further information or to send in your CV please email: recrute@emblemsoft.com