JOB DESCRIPTION

Reference: ES-CO-070115-CUS-SUP

Job title: Customer Support Engineer

Job type: Contract

Location: Villeneuve-Loubet, 06, France

Duration: 6 month with extension options

Starting Date: ASAP

Introduction:

You will be part of a WW organization defining, designing and delivering system solutions (RF, Analog and Digital ICs, software, reference design) for 2.5G and 3G communication standards. The position consists in joining this international and challenging technical winning environment in the following area:

Description:

As part of a WW support organization, you will provide technical support to a key customer from first Silicon samples delivery until customer product RTP. You will be responsible for one of the 3 ICs built and delivered by our client to be integrated by our customer in a high-end 3G products generation. You will investigate and find solutions to customer queries.

You will replicate and debug Silicon issues on customer or client boards on site (frequent travels) at customer location (France and North America) and remotely from Nice site.

Deeply inserted in the worldwide development community, you will be able to close issues based on the experience you have and the product knowledge you will be developing.

You will interact with architects, systems experts, designers, validation & verification engineers, Product and Program managers. You will be able to coordinate complex investigations with the right experts (worldwide) and drive problems to closure keeping the target to make the customer more important by optimizing the response time and improving the quality of the delivered answers and solutions.

Skills:

§ Strong background in Complex System On Chip and applications including:

o OMAP or similar application ICs architecture

o 2.5G/3G modem

o ARM and DSP processors

o Multimedia (Display/Camera) HW and SW

o Power management and power saving techniques.

o DMA, interconnect, Memory controllers, USB, general purpose peripherals

o Performance

§ Knowledge of cellular phones architecture, applications and use scenarios.

§ Strong experience of debug on Silicon boards: hands on Lab equipments such as debugger, oscilloscope, logic analyzer…), test cases writing and debug.

§ Tools and languages: CCS, C code, modelsim, Lauterbach, Assembly, scripting skills.

§ Experience in interfacing with and supporting customers at a strong technical level would be an advantage.

§ Team player with problem solving attitude.

§ Excellent writing, interpersonal communication and presentation skills.

Degree: Microelectronics degree or equivalent

Experience: Minimum 5 years

Languages: English & French mandatory

For further information or to send in your CV please email: recrute@emblemsoft.com